Frequently Asked Questions

https://static.wixstatic.com/media/5a7c86_c5a35eec55ad494fba6aa8a9a5109bf8~mv2.jpg Please complete a submission form and wait to be contacted with a sketch and quote. You can also send an email to: hi.thimbleberrystudio@gmail.com Thank you! :)

- Standard Delivery with The Courier Guy Delivery should take place within 3 -5 working days after the despatch of goods. Please note that we only deliver to a physical address. Each delivery is to be signed for, as proof of delivery. - PUDO Smart Lockers Delivery should take place within 1-4 working days after the despatch of goods. Find your closest PUDO locker https://www.pudo.co.za (www.pudo.co.za) Please add your closest in the comments section on checkout. Bear in mind that peak seasons may cause delays in delivery.

Please Get In Touch​! ​ If you have any questions, or concerns about an order, please don't hesitate to contact me. ​ Send an email to: thimbleberry.sales@gmail.com Please include your order number and date of purchase to help me assist you better <3

Please allow 10-14 days for a custom or personised order, the satisfaction in your product is very important to me!

I do not offer wholesale prices.

Items cannot be reserved. If you would like to purchase an item which is no longer available please fill out a commission order form.

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I do not offer refunds, if there is anything wrong with your order please contact me ASAP. Be sure to double check your order before payment.